Due to changes in how Stripe handles refunds we can no longer offer direct refunds through Waitlistr.
Unfortunately, Stripe Connected accounts no longer support an easy path to issuing refunds directly from your Waitlistr admin. This was a change Stripe made, not us. Previously, refunds could be issued from both pending transfers as well as pulled from your connected bank account. For our connected accounts, if you do not have a transfer balance Stripe no longer pulls funds from the connected bank account. We are as frustrated as you by this and are looking at solutions. While we search for a better solution, please issue refunds directly to your customers.
We sincerely apologize for the inconvenience!